Privacy Policy

Data Controller Information

HyperQuarry Ltd ("we", "our", or "us") is the data controller responsible for your personal data. We are registered in Ireland with company registration number CRO258963 and our registered office is at O'Connell Street 133, Dublin, D60 0416, Leinster, Ireland.

Data Collection

We collect and process personal data that you provide to us when you use our services or interact with our website. The data we collect includes:

• Contact information such as name, email address, phone number, and company details when you submit enquiry forms
• Technical data including IP address, browser type, device information, and website usage patterns
• Communication data from emails, phone calls, and other correspondence
• Service usage data when you use our digital membership systems
• Billing and payment information for our services

How We Use Your Information

We process your personal data for the following purposes and on the following legal bases:

• To provide and deliver our digital membership services (performance of contract)
• To respond to your enquiries and provide customer support (legitimate interests)
• To improve our website and services through analytics (legitimate interests)
• To send you marketing communications where you have consented
• To comply with legal obligations and protect our business interests

How we use your data depends on the specific context in which you interact with HyperQuarry and the legal basis for processing your information.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Transfers

We may share your personal data with trusted third-party service providers who assist us in operating our business, including:

• Cloud hosting and data storage providers
• Email and communication service providers
• Analytics and marketing platforms
• Payment processing services
• Professional advisors including lawyers and accountants

We ensure that all third-party processors maintain appropriate security measures and only process your data in accordance with our instructions.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specifically:

• Contact enquiry data is retained for 3 years from last contact
• Customer account data is retained for 7 years after contract termination for legal and tax purposes
• Marketing data is retained until you withdraw consent or for 3 years of inactivity
• Website analytics data is anonymised after 26 months

Data retention periods may be extended where required by law or to protect our legitimate business interests.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another service provider
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and staff training on data protection
• Secure backup and disaster recovery procedures

International Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, including adequacy decisions, Standard Contractual Clauses, or other approved transfer mechanisms.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us about data protection matters, please reach out to us:

• Email: privacy@hyperquarry.top
• Phone: +353 11447410
• Post: HyperQuarry Ltd, O'Connell Street 133, Dublin, D60 0416, Leinster, Ireland

You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data in accordance with applicable law.

Supervisory Authority

If you have concerns about how we handle your personal data, you may contact the Irish Data Protection Commission:

• Website: www.dataprotection.ie
• Email: info@dataprotection.ie
• Phone: +353 57 868 4800